Frequently Asked Questions
Everything you need to know about your Capezio dancewear and accessories.
How do I determine my correct size for dance shoes?
Dance shoe sizing often differs from street shoes. We recommend referring to the specific size chart found on each product page, as fits vary between ballet slippers, pointe shoes, and tap shoes.
What is your return policy for dance apparel?
We accept returns within 30 days of purchase, provided the items are in original condition with tags attached. Please note that tights and undergarments cannot be returned once opened for hygienic reasons.
How long will it take for my order to ship?
Standard shipping typically takes 3-7 business days within the continental U.S. Expedited shipping options are available at checkout if you need your gear for a performance or competition.
Do you offer professional fittings for pointe shoes?
Yes, we highly recommend professional fittings for pointe shoes. You can visit any Capezio flagship store or an authorized retailer to ensure proper support and safety for your feet.
Can I track my order once it has been placed?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay for a secure and seamless checkout experience.